Pathetic service

Wat a shock , I registered the claim on the 1/7/2022 ,I have not received a call or an update from the consultant helping me nothando , the assessment report was sent alredy no update, she were to listeria to the sales call on Thursday last week still waiting! This is the first insurance experience, the first car I have I am frustrated as hell. Yesterday was involved in another accident my car was towed but I don’t know wat to do next! I called This morning to speak to the manager left a message for the manager to call me still waiting! Can someone who is serious in doing the job call me please!