PATHETIC SERVICE

<p> I send this email requesting clarity on a claim that I made on the 24th July 2017. Asanda Banoyi called me to say the claim was approved for an amount of R3950.00 basic access plus an additional amount of R4500.00 since the driver at the time of the incident was not the regular driver, Consultant also informed me that if I did not have the full of amount of R8450.00 they could close the claim and I should get back to him as soon as the funds were available. I asked to get back to him as I checked if I had the required amount, I then called back 30 minutes later requesting that he proceed with the claim.</p> <p>Consultant's response was “Okay everything is fine on your side,” two days later I called the panel beaters to check if they’d received the authorization and they said no.</p> <p> </p> <p>called Con****ant three times and he maintained that he’d done everything on his side as the insurance company and when claim is checked by any other consultant it will show as closed as it takes time change on the system . After speaking to the panel beaters who had said they’d not received anything from Iwyze, I called in again and spoke to another assistant that said that the claim was closed hence the panel beaters had not received anything. She then authorized the claim on your behalf and only then did the panel beaters receive the authorization, Ntekane Pretty Moeng copied me the authorization that was sent to the panel beaters but I asked Initial consultant to copy me the authorization and he said he could not copy me based on company procedures.</p> <p> </p> <p>On the 12th of August 2017 I went to the panel beaters to check how they were with fixing the car, they said they were almost done but even when they are done fixing the car they will not be able to release it because of an email they’d received coming from Asanda banoyi who was the initial claims cancelling the authorization.</p>