Pathetic Old Mutual client services

I have been a client of old mutual gap since 2018 and have never had a claim paid out to me. My son, who is on my medical aid and gap cover, had undergone a surgery in September 2021 and to date, I have been going back and forth with this company. I have recently had the displeasure of my claim being assigned to a person with zero work ethics - Rainy van Wyk of Iwyze claims department and I had submitted the necessary claim form with the accounts of two doctors and the hospital account and this was advice given to me by another consultant who said I need not submit 3 different claim forms. I have been partially paid for one doctor only and have not received any remittance or even an email stating what payments have been made and the amounts. I am also still waiting for Rainy van Wyk to respond to my emails regarding the same. The service I have received from old mutual has been pathetic and I will NEVER recommend this company to anyone. I am sick of the disgusting service I get from this disgusting company. I have also tried several times to contact you guys only to be put on hold and then cut off!