Pathetic customer service from iWyze

I’m extremely upset with the service that I received from iwyze after I had an accident. It’s been over a month since I launched a claim, I’ve received no feedback or correspondence from them. I’ve been with iwyze for over ten years. I’ve never defaulted. My car was moved from the mechanic without notifying or informing me that they’ve written it off. They don’t answer when I call. This is poor poor service for such a big company like old mutual. I haven’t had a car since and suffering from their insane service. I need urgent attention on my claim.