KG
Keegan G
1 reviews | Active since Feb 2019
23 Aug 2021, 08:49
Pathetic customer service from IWYZE
I logged a claim about a month ago to have my windscreen replaced. I have just been told that I have to replace with an alternative windscreen and not the original. I have been claim free for 4 or more years and have comprehensive cover. I have also been informed that if I use alternate glass then my warranty will lapse. I have tried many channels trying to air my grievance but it seems like Iwyze doesn't take them seriously nor do they value customer service. Absolutely pathetic service
Helpful (0)
Replies (7)0
Replies (7)
iWYZE's replyOfficial
23 Aug 2021, 09:20Dear Keegan We acknowledge receipt of your complaint and the contents are noted. We are sorry to learn that you've not been assisted.
Please be assured that we will escalate on your behalf and request for a representative to reach out to you urgently. Kind regards The iWYZE Team
Please be assured that we will escalate on your behalf and request for a representative to reach out to you urgently. Kind regards The iWYZE Team
iWYZE's reply23 Aug 2021, 09:20
Official
Dear Keegan We acknowledge receipt of your complaint and the contents are noted. We are sorry to learn that you've not been assisted.
Please be assured that we will escalate on your behalf and request for a representative to reach out to you urgently. Kind regards The iWYZE Team
Please be assured that we will escalate on your behalf and request for a representative to reach out to you urgently. Kind regards The iWYZE Team
KG
Keegan G's updateReviewer Update
26 Aug 2021, 08:36I still haven't received a response regarding my response
KG
Keegan G's update26 Aug 2021, 08:36
Reviewer Update
I still haven't received a response regarding my response
KG
Keegan G's updateReviewer Update
26 Aug 2021, 08:36*haven't received any feedback
KG
Keegan G's update26 Aug 2021, 08:36
Reviewer Update
*haven't received any feedback
iWYZE's replyOfficial
26 Aug 2021, 09:06Dear Keegan
Our apologies for the delay in feedback.
We will request a swift assistance from the team, a representative will reach out momentarily.
Kind regards The iWYZE Team
Our apologies for the delay in feedback.
We will request a swift assistance from the team, a representative will reach out momentarily.
Kind regards The iWYZE Team
iWYZE's reply26 Aug 2021, 09:06
Official
Dear Keegan
Our apologies for the delay in feedback.
We will request a swift assistance from the team, a representative will reach out momentarily.
Kind regards The iWYZE Team
Our apologies for the delay in feedback.
We will request a swift assistance from the team, a representative will reach out momentarily.
Kind regards The iWYZE Team
KG
Keegan G's updateReviewer Update
26 Aug 2021, 16:46According to my owner’s manual which I have sent to Haley from your team, any problems arising from use of parts other than Toyota genuine parts and accessories will invalidate the warranty. I have also verified with Toyota service/fitment centre and they have confirmed that any damage arising (paint damage, leaks, damage to the rain sensor, etc) will result in the warranty lapsing should a generic be fitted. I don't understand why IWYZE is hellbent on making this so difficult. I have not claimed a single time in my 4-5 year time with IWYZE.
KG
Keegan G's update26 Aug 2021, 16:46
Reviewer Update
According to my owner’s manual which I have sent to Haley from your team, any problems arising from use of parts other than Toyota genuine parts and accessories will invalidate the warranty. I have also verified with Toyota service/fitment centre and they have confirmed that any damage arising (paint damage, leaks, damage to the rain sensor, etc) will result in the warranty lapsing should a generic be fitted. I don't understand why IWYZE is hellbent on making this so difficult. I have not claimed a single time in my 4-5 year time with IWYZE.
KG
Keegan G's updateReviewer Update
27 Aug 2021, 12:04I am still waiting for this to be resolved
KG
Keegan G's update27 Aug 2021, 12:04
Reviewer Update
I am still waiting for this to be resolved
KG
Keegan G's updateReviewer Update
27 Aug 2021, 13:13There honestly doesn't seem like there's any urgency to sort this mess out
KG
Keegan G's update27 Aug 2021, 13:13
Reviewer Update
There honestly doesn't seem like there's any urgency to sort this mess out