Pathetic customer service

On the 28th of December, I was involved in an accident and on the same day I contacted this pathetic insurer to inform them about the accident. A lady called Thantsha was assigned to my case and since the accident to date, I received only 2 calls one informing me who she is and 2nd asking me for tracking info almost 3 weeks ago.

My efforts to get hold of her via the iwyze call center have been fruitless as every 2nd day I call, I'm told she busy on another call and they will pass her a message to call me.

The most disgusting thing with the silence is that I have added services on my car which I continue to pay for on a car that is not in my position and not adding value to my family, the worst is that they have deducted the Jan and Feb insurance and scratch & dent fees since the accident.