Pathetic car insurance service

I've never experienced such a poor service from IWYZE . On the 25th of February I had an accident and I informed IWYZE and they took the car to thier Panelbeaters,they accessed it and processed the claim and said I should pay R9000 Access fee because my licence is new. Since that day I haven't received any updates and I am the one who has to call them and ask about the progress. My car has not been fixed to date. I now live of on hiring cars to do my day-to-day duties. I called them last week Friday and they said they'd get back to me on Tuesday but today is Sunday and they did not get back to me. It's so unprofessional of them not to reply to me and keep me updated on the process of fixing my vehicle. This company has the courage to do a follow up on money that has not been received on a monthly basis but failing to do a follow up on their clients, letting them know on what is happening with the clients car. This is extremely appaling. The service I'm receiving is far from what I expected. I've never missed any payment, I always pay them in due time but they failing to act upon this incident that has happened. I am tired of this now! I've had enough of them!