Pathetic and ********* service delivery

My car was in an accident and written off on 18 June 2014. After months of fighting with *********** employees,I received a replacement vehicle on the 25 September 2014. In the interim I Iwyze still deducted instalments from my account and deducted double instalments from the 15 September 2014 without any notification. In January I once again went into the Iwyze offices to requesting my policy be fixed and I be reimbursed as for the money taken out of my account with no explanation. Lynne Alexander then promised my policy be fixed and the reimbur*****ts made before 15 February 2015. I have sent numerous emails to Lynne, she reads my emails and I receive no response. I feel my right as a customer to be treated fairly is not being granted. Last night I received another email stating my policy increase is as of 23 February 2015, however almost R 2000 is taken from my account from iwyze. This is pathetic and ********* service delivery from a reputable company as old mutual.