TM
Thembelani M
1 reviews | Active since Nov 2012
05 Aug 2021, 11:09
Pathetic!!
You are the worst insurer!! calling you means i need to be on the phone for over an hour for someone to answer. I need feedback on this claim ASAP : *** It's almost a month and we are still trying to get an approval. One of your claims staff ( Brandon ) told me it will be done yesterday and it is still not done. We cannot wait for this claim to be done so we can change insurers. You are the worst and that is saying the least.
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Replies (3)
iWYZE's replyOfficial
05 Aug 2021, 14:15Dear Thembelani We acknowledge receipt of the mail below and the contents have been noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of your claim. RegardsThe iWYZE Team
iWYZE's reply05 Aug 2021, 14:15
Official
Dear Thembelani We acknowledge receipt of the mail below and the contents have been noted. We’re sorry to learn that our service has disappointed you. We will swiftly follow up with claims team on the status of your claim. RegardsThe iWYZE Team
TM
Thembelani M's updateReviewer Update
05 Aug 2021, 14:25While checking with the claims people, please check with who ever runs the claims call centre.
Check if they are adequately staffed. What's their abandon calls volume? Why are these consultants not calling you back after you have given them the claim number and the call gets cut? they have the information to call you back. This is literally the worst campany.
Check if they are adequately staffed. What's their abandon calls volume? Why are these consultants not calling you back after you have given them the claim number and the call gets cut? they have the information to call you back. This is literally the worst campany.
TM
Thembelani M's update05 Aug 2021, 14:25
Reviewer Update
While checking with the claims people, please check with who ever runs the claims call centre.
Check if they are adequately staffed. What's their abandon calls volume? Why are these consultants not calling you back after you have given them the claim number and the call gets cut? they have the information to call you back. This is literally the worst campany.
Check if they are adequately staffed. What's their abandon calls volume? Why are these consultants not calling you back after you have given them the claim number and the call gets cut? they have the information to call you back. This is literally the worst campany.
TM
Thembelani M's updateReviewer Update
05 Aug 2021, 14:29These were calls just today..
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TM
Thembelani M's update05 Aug 2021, 14:29
Reviewer Update
These were calls just today..
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