Passionless about clients

As a first time GAP cover claimant, I'm not impressed with the turn around time in getting fully explained answers to my claim submission on 25th Sept. Complaints was cc'ed on the email eventually on 1 Nov and I still have not heard a response to date to the questions submitted. Half answers with no pre-emption from the claims administrator making this drag on. Just so frustrating and annoying, and embarrassing as an Old Mutual employee to have to experience this.