Owes me money

iWyze deducted extra money from my account the end of December. I phoned 2nd of January 2016. Turns out it was a fault on their system and iWyze has to refund me. The lady in the call center said she will let me know when I'll have my money the Wednesday. Wednesday came and went. I have been following up every week and all I get is: The IT department hasn't had a chance to log the error fault on their side, so as soon as that happens, maybe I'll get my money. A manager was also suppose to phone me.<br> <br> For the past 2 months, I have also been receiving documents welcoming me to iWyze ..... I've been a customer for 2 years. <br> <br> This is ridiculous! I want my money ASAP!