Outstanding GAP claims - no communication

I have 2 x GAP claims lodged with iWYZE GAP cover. Despite attempting to mail, logging requests via web and web bot, there is NO COMMUNICATION back to me. The only communication was requesting for documentation to be submitted - which was already submitted with the original claim. Further more - there are 3 different email addressed you can mail. Terrible customer service. No communication. Even on the bot, every time it asks for a policy number of ID number. I provided it and then....nothing.