OUTSTANDING CUSTOMER SERVICE FROM TEBOGO LEFAKANE

OUTSTANDING CUSTOMER SERVICE FROM TEBOGO LEFAKANE

I called in to query whether an in-hospital claim that was short-paid would qualify for Gap cover. Tebogo Lefakane unlike most consultants was really interested to assist me from our very first interaction. Instead of reading out all the Terms and Conditions like consultants normally do, Tebogo took the time to understand what my confusion was and specifically what the details were of my claim in question. He made sure I understood what would be eligible for GAP cover and what was not covered. A few minutes after having ended the call, I received a call back from him to make sure he clarified that I wasn’t eligible for a certain benefit because my policy was out-dated. Already I was SO impressed that he even cared to follow up on our previous conversation since there was no reason for him to make a follow-up call. He merely wanted to make sure I was not misinformed!! That is FANTASTIC service!!! He also confirmed my email address so he could send me his email for my claim documents. Within seconds I received his email. After gathering the required documentation and submitting my documents, I received an email 20 MINUTES later to confirm that my claim was registered. Tebogo followed this up with another phone call to confirm that my claim has been authorized. I am still blown away by his service and feel that this caliber of work should not go unrecognized – IT RARELY happens and I truly hope Tebogo receives the necessary recognition for his OUTSTANDING customer service. THANK YOU TEBOGO!!! You made my weekend.