Outraged by the protraction of my Claim

I write this piece with gross disappointment in how IWYZE’s been handling my claim as a client if am one in their eyes because I doubt I am. I was involved in an accident on the 5th of March 2023. From the 9th of march to the 12th of April I am still waiting for validation and outcome. The claim has gone through the hands of many people at Iwyze making the protraction of the claim even worse. I just wonder if the company itself embrace empathy for clients. The waiting has been emotionally draining and I have been feeling alienated for almost a month now. I think they have forgotten that as a client I have many other stuffs that need my attention other than this religious waiting of Jesus (validation and outcome) type of a thing. If you want to know how it feels to be investigated, then you need a 30-minute information sharing session with me. What is it that is prolonging my claim? One may ask. You can’t tell me that a whole reputable company with a capacitated work force and specialists need more 30 days to decide on the outcome of the claim, nonsense. Yes, they must be searching for loopholes to back their decision not to cover me. If this was not the case, they’d have concluded my claim in reasonable time. You can investigate me anyhow you want at the of the day I was involved in an accident and yes, I mean an accident. Nobody decides to be in an accident like the name suggest, we value life as your clients. I don't know if you can imagine having to wait for a protracted period as a so-called client to receive feedback from people you dearly entered into an agreement with. I attach a screenshot of my claim status for you to refer to contextualize my complaint. From dawn to dusk everyday nobody even borders to update me on the progress of the claim. I must chase after them. I am not even touching time frame. The how long question too is not clearly communicated. I have lost faith and trust in the whole company at this juncture. I have given them everything they required from me but it would appear that my claim is going through rigorous back and forth peer review processes which makes me suspect a which hunting activity. How long does this process take? one may ask. I need closure I can't live my life waking up every day to succumb to fear of unknown and deep thoughts on when validation is going to be done. The waiting is very disturbing I must be honest with you. I am so disappointed in your service. I am outraged. I am alienated. I feel estranged from your services. But I am grateful for me making sure that you get your premiums every month for this emotionally draining service. I am tired of waiting. From 9 March 2023 to 12 April 2023, I don’t know the status of my claim, come on! God bless the whole company!