Only wanted a quote! They created a policy! Cancel it now!

I was called for a quote 23rd, the sales agent activated the policy! I was called on the 24th by Iwyze sales agent, and I advised them that I only wanted quote, when the sales agent asked for my banking details, I said I only want a quote!!!!! I reiterated that more than once! on the 24th I received a call from iwyze again, and I asked them to cancel it as I received policy documents, the retentions agent said he will follow up with the sales manager, and that I would receive my cancelation letter same day, Still not received,

This morning I receive a registered mandate sms - I DONT WANT THE POLICY! I called the call Centre this morning, the moment I asked to cancel my policy the agent dropped the call, I called in again, and requested the policy to be cancelled, and I was asked to hold, I was on hold for over 10min, and nothing!

Cancel this policy, If my account gets debited, I will take this further! To the ombudsman!

This is not a retentions cancellation, This is a Sales Cancellation!