1 reviews | Active since Aug 2012
OM Insure
My initial dealings with Old Mutual Insurance was marred by an ************ agent who was not transparent and was just chasing the "December sales". There was no transparency, the number I was given to call was not being answered and emails not being responded to but they never missed on deducting "their premiums".
A saving grace came in February 2024 when I dealt with Nashnique Nicholson, what a breath of fresh air! She handled my case with grace and care. She also did follow ups and delivered on her promise. This is the Old Mutual I know, in all my dealings I had with this brand.
I want to give kudos to her and say she must continue giving top notch service, she will go far. I hope Old Mutual recognises her efforts, she is the reason you are getting a 4-star rating instead of a 1-star rating.
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
This matter has been resolved. Your agent, Nashnique Nicholson has assisted greatly in this regard.
Kind Regards
Xoliswa
This matter has been resolved. Your agent, Nashnique Nicholson has assisted greatly in this regard.
Kind Regards
Xoliswa
