Oldmutual Iwyze claim process very bad

On 30/08/2021 logged claim for car accident of which was told that the claim process takes about 5 to 10 working days of i did understand now doing follow up it's 9 day get to be told the is no turnaround for claim to be finalized what shocking respond To make matters worse is everytime I call the is something missing on thier data of which they need but they can't even call me always find everytime do follow up.