WD
W D
1 reviews | Active since May 2021
11 Mar 2024, 11:13
Old Mutuals IWYZE product service a nightmare
I have had an issue for 3 pending issue for almost 3 years with Old Mutual's IWyze products. Please be very careful when you take out their products. If they give you issues while you are alive, imagine the experience for your beneficiaries,.
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Replies (3)
iWYZE's replyOfficial
11 Mar 2024, 14:09Good day W C Dube,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further.
Regards
The iWYZE Team
iWYZE's reply11 Mar 2024, 14:09
Official
Good day W C Dube,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further.
Regards
The iWYZE Team
iWYZE's replyOfficial
11 Mar 2024, 17:07Good day W D,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's reply11 Mar 2024, 17:07
Official
Good day W D,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
WD
W D's updateReviewer Update
12 Mar 2024, 13:43Old Mutual, YOU ARE A BIG disappointment.Now I understand why a lot of people are dropping your products. You keep making promises and never fulfill them. Someone called me from your offices and they said they would get someone else to call me and resolve my issue. And in typical fashion, no one ever called. Do not call me as a PR exercise if you are not willing to resolve my issue. Like I said before, are you allowing the mistakes on my policies to persist so that one day you will have an excuse not to pay? How insensitive are you to clients concerns?
WD
W D's update12 Mar 2024, 13:43
Reviewer Update
Old Mutual, YOU ARE A BIG disappointment.Now I understand why a lot of people are dropping your products. You keep making promises and never fulfill them. Someone called me from your offices and they said they would get someone else to call me and resolve my issue. And in typical fashion, no one ever called. Do not call me as a PR exercise if you are not willing to resolve my issue. Like I said before, are you allowing the mistakes on my policies to persist so that one day you will have an excuse not to pay? How insensitive are you to clients concerns?