JM
Johannah M
1 reviews | Active since Feb 2015
20 Jun 2024, 16:12
Old Mutual life policy - ****
I took a life cover policy in 2021 which I’ve been paying via debit order. In 2023 i went to their offices because I wanted change to persal stop order to my surprise they couldn’t locate the policy meaning it didn’t exist even though Old Mutual was debiting my account monthly without fail. They asked me to send my bank statements as proof so that they refund me which I did. It’s now 6 months since i heard from them irrespective of the many emails I sent.
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Replies (2)
iWYZE's replyOfficial
20 Jun 2024, 17:33Good day Johannah,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's reply20 Jun 2024, 17:33
Official
Good day Johannah,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
JM
Johannah M's updateReviewer Update
26 Jun 2024, 17:55So it will it take your relevant department another 6 months to contact me.
Your reply was just for the sake of replying. You had no intention of assisting me further.
Your reply was just for the sake of replying. You had no intention of assisting me further.
JM
Johannah M's update26 Jun 2024, 17:55
Reviewer Update
So it will it take your relevant department another 6 months to contact me.
Your reply was just for the sake of replying. You had no intention of assisting me further.
Your reply was just for the sake of replying. You had no intention of assisting me further.