G
Goodman

1 reviews | Active since Aug 2024

22 Apr 2026, 18:37

Old Mutual iWYZE Rejects Claim Without Clear Proof

Old Mutual iWYZE rejected my claim based on alleged tyre mismatch, despite the accident happening in wet conditions.

What is concerning is that their own technical report admits that the exact cause of the accident remains uncertain, yet they still concluded that the tyres caused the loss of control.

This decision appears to be based on assumptions rather than clear, proven causation. It is unacceptable to decline a claim where the cause is not definitively established.

I expect Old Mutual iWYZE to properly justify this decision or engage toward a fair resolution.

0
Replies (2)
iWYZE
iWYZE's reply22 Apr 2026, 18:38
Official
Good Day Goodman,

Apologies for not meeting your expectations. Let’s work together to make things right.

Regards,
The iWYZE Team
G
Goodman's update23 Apr 2026, 08:30
Reviewer Update
Thank you for your response. Please note that the claim objection process has already been followed and the matter was escalated to the Ombudsman. I am now seeking a fair resolution to this matter and have responded to you privately.