AB
Annette B
1 reviews | Active since Oct 2018
27 Jul 2020, 08:50
Old Mutual iWyze No Customer Service
Good day, *** (Ref Nr) I emailed on the 30th of June to give notice of cancellation of my policy, no one came back to me after I received a email confirming that the email was received by the cusomer care department. The debit order was still processed this month and I did give a month's notice....this is why I cancelled in the first place as no one ever bothers to get back to you. I now have a double life insurance payment as the new insurance company also deducted for this month!!
In the past I have also emailed with queries and no one bothered to get back to me...this is just again proof of the poor working performance ...no one has proud in their jobs!!!
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Replies (1)iWYZE's replyOfficial
27 Jul 2020, 16:55Dear Annette
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
iWYZE's reply27 Jul 2020, 16:55
Official
Dear Annette
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
