Old Mutual Iwyze Infuriating Bad Customer Service Inability to Respond to any Quiry from Bottom to the Top of the Organisation'

I have found myself since 15th August on a daily basis for claim approval. It was approved on the 15th September 2022. I have raised couple of issues re the hiring of a car, as they took a month to approve the car, it meant a spill over on the car hire days. I have asked for an extension. It was approved for some days and that was not enough. I have bben calling almost daily, writing emails, but nobody responds to my emails, even the management.

What is worse, I received an SMS for extensin6 but never saw it as I was waiting for a call. on making a follow up, nobody helps me with the SMS. This has become a very abusive relationship where Old Mutual the brand is severely affected.

By the way this wasn't the only quiry I had, but I was going to let the others, but because this company doesn't care about its own policies and protocols and treats its customer's badly to an extent, one feels as a begger, I am not going to let this go down.

I therefore seek assistance to deal with this matter as I am ****med by their actions, or inability to act having implications on my livelihood.

Best regards Queen