Old Mutual iWyze has the worst processes and services EVER….

I logged a claim (Including all the required supporting artefacts) with Old Mutual iWyze on the 19th November 2018 and immediately it felt like they are gearing themselves up for not wanting to process the claim

After several E-mails and additional Transaction history reports from the medical aid which basically echo’s what I initially sent them I got notifications stating they “received and loaded your most recent documents” and its being processed …

I was assured on the 3rd and 6th December that the claim would be done and dusted by both Tshepo and Lerato by the 7th December and when I phoned up now again a different agent mentioned the documents is loaded and we will know within 5 working days what would happen or the decision is on the claim

I mean I had a normal MRI scan which led to a Neck fusion operation which should be a daily claim occurrence for them (Its not like I had a specialist operation to get a testicle replaced or something)

An absolutely shocking experience as they have never once sent me any correspondence via phone, E-mail or anything or tried to get in touch with me

I think Old Mutual iWyze should really review their company values and business proposition / offering to the market.

Furthermore iWyze should just remotely start or attempt to focus a little bit on the customer because we as the clients keep their business alive inclusive of the Operational Manager reading this complaint