1 reviews | Active since Sept 2012
Old Mutual Iwyze callers very rude and unprofessional.
Old Mutual Iwyze callers are very rude and unprofessional. They phoned me unscheduled after hours this evening, and the lady just sped away with her speech, not even knowing who it is that she is calling and not even bothering to find out. She hardly gave me a chance to say anything beyond Hello, and then tried to force me to give them a time to phone me tomorrow to try and sell me life insurance. As stated, she did not even bother to ask my name or to introduce herself and greet me properly. Then, as soon as she gave me a chance to talk, I tried to tell her that, unfortunately, I am not interested, but I was still busy saying unfortunately " when she just dropped the phone in my ear. Is this the way that Old Mutual Iwyze treats all their customers, or, only the people that they want to start doing business with? This attitude does NOT instill a lot of trust in potential customers. This is completely unprofessional, unwanted, and unwarranted. I definitely suggest that you as a company, provide the people in your call centre with better phone etiquette and manners, even if you are using a third-party company to try and sell your company's products, then they definitely need to learn how to speak to people.
Apologies for not meeting your expectations. Let’s work together to make things right.
Regards,
The iWYZE Team
Apologies for not meeting your expectations. Let’s work together to make things right.
Regards,
The iWYZE Team
