Old mutual insure is the worst insurance company i Have to deal with

I HAVE ASKED THEM ON THE 4TH OF JAN TO CHANGE MY PAYMENT DATE FROM THE 15TH TO THE 26TH NOW NOW THE SAID THEY WILL HAVE TO DEDUCT THE PRORATA ON THE 26TH OF JAN I AGREED NOW THEY TOOK R50 OF MY ACCOUNT WHICH THEY NEVER RETURNED ALSO ON THE 26TH I PAYED MY MONTHLY PAYMENT WHICH WAS MENT OF FEB HENCE THEY SAID ITS MY BIRTHDAY BUT THEY TOOK IT IN JANUARY NOW ALL OF A SUDDEN THEY ONLY DECIDE NOW TO TAKE THE PRORATA FROM LAST MONTH ONLY NOW.THE 16TH THE DATE THAT IS SAID THEY NEED TO CHANGE THIS IS DAY LIGHT ******* WE HAVE KIDS WE DONT HAVE AR350 THAT ISSITTING AROUND FOR THEM TO DEDUCT IN OUR ACCOUNTS ANYTIME THEY PLEASE THIS IS THE WORST DEPARTMENT I HAVE TO DEAL WITH I NEED THEM TO REVERSE THAT MONEY COZ I NEED IT URGENTLY THEY ARE ROBBING US NOW