ZR
Zintle R

1 reviews | Active since Sept 2015

25 Jan 2024, 15:18

OLD MUTUAL INSURE IS A ****

EXTREMELY *******!!!!!!! I JOINED LAST YEAR AROUND FEB AND SEPTEMBER WAS OFFERED LOWER PREMIUM BY IWYZE AND I HAVE SENT THEM 3 EMAILS (ONE IN SEPT, 2 IN OCTOBER) TO THEIR CUSTOMER SERVICE ASKING IF CAN THE BEAT THE AMOUNT I WAS OFFERED IF NOT THEY CAN LET ME KNOW.NO REPLY TILL TODAY. NOW I AM BEING TOLD AND OREDERED THAT MY MONTHLY PREMIUMS ARE GOING UP WHEN I QUERY ABOUT THIS AND COMPLAIN NO ONE IS WILL TO ASSIST. SECONDLY I ASKED THEM THIS YEAR VERY EARLY TO CHANGE DEBIT ORDER DATES, AND IT WAS NOT DONE.THEY KEEP ON DEDUCTING MONEY WITHOUT MY APPROVAL AND NOW I HAVE BANK CHARGES AND NO ONE IS ASSISTING. I TOLD THEM TO REPLY VIA EMAILS BECAUSE THIS LIE THAT THEY KEEP ON GIVING US THAT CALLS AEE RECORDED IT IS ONLY FOR THEM COZ WHEN I ASKED THEM TO SEND ME THE RECORDING NONE WERE SENT TO ME.OLD MUTUAL IS ****ING PEOPLE

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Replies (1)
iWYZE
iWYZE's reply25 Jan 2024, 15:25
Official
Good day Zintle,  We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the customer care department to assist further.  Regards The iWYZE Team