Old mutual insure does not prioritize customers.

My wife was involved in an accident on Tuesday 06dec, called old mutual for assistance which they did tow the car. She has been trying to log a claim since then, they keep saying they will call her back up until now they have not. She has been calling daily and they always say "Michelle will call you" is this their way of delaying the process not approve the claim? This is unacceptable and unprofessional .