VM
Veez M
1 reviews | Active since Jul 2014
20 Oct 2022, 13:03
Old Mutual Insurance Quote on Hippo is 50% of what the agent confirmed.
Did an insurance quote on Hippo and was Quoted a premium. Fill in all the information as required. Was called by an agent to confirm cover and provided the exact same information as completed online.
Agents Quote was double the value of the online quote. Their online quote system is incorrect.
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Replies (2)VM
Veez M's updateReviewer Update
20 Oct 2022, 10:42Thank you for your response but I have since received a much fairer quote from your competitor and my insurance requirements have been met.
You're welcome to test your system vs the Hippo application.
I would assume a 20/30% variance may be acceptable but with the exact information provided online vs your agent, 100% more is quite extreme.
You're welcome to test your system vs the Hippo application.
I would assume a 20/30% variance may be acceptable but with the exact information provided online vs your agent, 100% more is quite extreme.
VM
Veez M's update20 Oct 2022, 10:42
Reviewer Update
Thank you for your response but I have since received a much fairer quote from your competitor and my insurance requirements have been met.
You're welcome to test your system vs the Hippo application.
I would assume a 20/30% variance may be acceptable but with the exact information provided online vs your agent, 100% more is quite extreme.
You're welcome to test your system vs the Hippo application.
I would assume a 20/30% variance may be acceptable but with the exact information provided online vs your agent, 100% more is quite extreme.
iWYZE's replyOfficial
24 Oct 2022, 07:48Dear Veez
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent investigation.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent investigation.
Kind regards
The iWYZE Team
iWYZE's reply24 Oct 2022, 07:48
Official
Dear Veez
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent investigation.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent investigation.
Kind regards
The iWYZE Team