Old Mutual has ZERO Customer Care Service.

If I could rate a Zero star I would.

I've been trying to reach customer care for OM Gap Cover since the 9th of March 2022,

I’ve received an email stating that I will be contacted within 2 working day as from the 9th of March 2022 and have still not received any correspondence (15 March 2022), I have also been trying to contact the call centre via telephone and the automated voice keeps saying I’m number 2 in line and wait time is 1 and a half minutes even after waiting 15 minutes without answer.

They keep deducting money from my account and I do not have a policy with them.

I've reversed the funds multiple times already, but by now it's costing me more on bank fees than what the deduction amount is.