Old Mutual GAP Insurance - Pathetic customer service

I submitted a GAP claim on 16 August 2021. Until now I have received no feedback. I send many follow-up emails and made various calls to no avail. Call centre agents don't know their own business and fail to keep promises to escalate my queries.

This is absolute unacceptable and poor performance and bad customer service for such a multinational business.

Their communication channels are non-existent.

Let one wonder if it is maybe better to cancel my policy and join their competition.

This claim is now nearly one month old.

Kind regards.