Old Mutual Gap Cover - Service unacceptable

Old Mutual is pathetic. I took out Old Mutual Gap Cover. Firstly, I never received my policy schedule. Secondly, now that I have Claims, they are threatening me with a deadline to hand in all applicable supporting docs, which is 2 days??? And if I do not hand it in within these days (SLA deadline was 03.06.2022) they will decline claim and I cannot RESUBMIT???? I phoned Old Mutual yesterday. The lady told me that the person dealing with my claim will phone me back, but never did. I did not even receive an email as feedback??? But then Old Mutual wants to keep ME to the 2 day deadline???? The level of service is unacceptable. And WHY is there two different Claim numbers for one claim????? Claim number *** and Claim number ***.