NE
Niki E
1 reviews | Active since Jun 2022
03 Dec 2024, 11:32
Old Mutual Gap Cover is useless.
We have tried and tried to get some sort of service from iWyze Gap cover for over three months. It's impossible to speak to anyone past the receptionist who by her own admission, knows nothing except to say she will escalate the matter. Tried to speak to the manager Chade, she is in a meeting. We have been told that every day but wonder where the escalation goes to. Probably into the bin. Today we get a message to say our medical aid has been stopped!!!!!! My advice to all out there, don't use Old Mutual Gap Cover. They are closing their non existent gap cover at the end if the year and passing it over to another company. Let's hope that will be better.
Helpful (0)
Replies (1)0
Replies (1)
iWYZE's replyOfficial
03 Dec 2024, 12:35Good day Niki
Thank you for bringing this to our attention and for providing the claim number. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your Gap Cover. This is not the level of service we strive to deliver, and we are committed to resolving this matter.
We have escalated your claim ([Claim Number]) to our claims team and management for review and action. Additionally, we are investigating the delays and lack of communication you’ve mentioned to ensure this does not happen again.We appreciate your patience while we work to address this matter and assure you it is being prioritized. Should you have further questions or additional information to share, please don’t hesitate to reach out to us directly at ***.
Once again, we sincerely apologize for the inconvenience caused and thank you for allowing us the opportunity to assist.
Regards,
The iWYZE Team
Thank you for bringing this to our attention and for providing the claim number. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your Gap Cover. This is not the level of service we strive to deliver, and we are committed to resolving this matter.
We have escalated your claim ([Claim Number]) to our claims team and management for review and action. Additionally, we are investigating the delays and lack of communication you’ve mentioned to ensure this does not happen again.We appreciate your patience while we work to address this matter and assure you it is being prioritized. Should you have further questions or additional information to share, please don’t hesitate to reach out to us directly at ***.
Once again, we sincerely apologize for the inconvenience caused and thank you for allowing us the opportunity to assist.
Regards,
The iWYZE Team
iWYZE's reply03 Dec 2024, 12:35
Official
Good day Niki
Thank you for bringing this to our attention and for providing the claim number. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your Gap Cover. This is not the level of service we strive to deliver, and we are committed to resolving this matter.
We have escalated your claim ([Claim Number]) to our claims team and management for review and action. Additionally, we are investigating the delays and lack of communication you’ve mentioned to ensure this does not happen again.We appreciate your patience while we work to address this matter and assure you it is being prioritized. Should you have further questions or additional information to share, please don’t hesitate to reach out to us directly at ***.
Once again, we sincerely apologize for the inconvenience caused and thank you for allowing us the opportunity to assist.
Regards,
The iWYZE Team
Thank you for bringing this to our attention and for providing the claim number. We sincerely apologize for the inconvenience and frustration you’ve experienced while trying to get assistance with your Gap Cover. This is not the level of service we strive to deliver, and we are committed to resolving this matter.
We have escalated your claim ([Claim Number]) to our claims team and management for review and action. Additionally, we are investigating the delays and lack of communication you’ve mentioned to ensure this does not happen again.We appreciate your patience while we work to address this matter and assure you it is being prioritized. Should you have further questions or additional information to share, please don’t hesitate to reach out to us directly at ***.
Once again, we sincerely apologize for the inconvenience caused and thank you for allowing us the opportunity to assist.
Regards,
The iWYZE Team