OLD MUTUAL GAP COVER CLAIMS SERVICE

This is a complaint about the service from OM Gap cover. They offer a wonderful sales pitch, however, when it comes to claims, they do not respond. I submitted a claim at the beginning of June 2021 to the claims email address and today is the 18 June 2021. No acknowledgement as to when this claim will be processed. Is this how it works with OLD MUTUAL GAP Cover. I cannot believe that the service is so bad and that the turnaround time to process claims is so poor. Management do not respond either. Surely, you are not doing me a favour.