Old mutual don’t pay claims

I lodged the claim on the 8th of September 2022and today is the 24th October 2022 and it’s still have not been finalised. This is the worst company anyone could ever deal with. I was promised a disclaimer when it’s time to pay they are changing the story, now they are not paying if amount is more than R30000 but when they first told me about it they didn’t tell me they had a limit.I have no car because the car is with their panel beater who’s now refusing to give me back my car. I have to call the every time I need feedback. Their service is horrible. I regret the day I associated myself with this company