Old Mutual does not pay out or account to beneficiaries or policy holders

Our company's driver of thirteen years was ******ed two years ago. Our staff were supposed to be covered by group life cover to ensure immediate help for the dependents in the event of a loss such as this. There was also a provident fund which was supposed to provide for retirement funding for the staff. At all times after submitting the death certificate and other required documentation we at the company were told in no uncertain terms on enquiring about progress to "but out this was none of our business" We have recently (two years later) been contacted by the family to say that no pay outs had been made. So much for immediate help for families who lose a bread winner. Again on enquiring we were informed that certain funds were paid out to selected members of the deceased's family but not in accordance with the deceased's nomination of beneficiary form. No payment of the provident fund portion has been made to date. We have received a very rude email to say that we must now account to the family and explain to them how the allocation of the death benefit was arrived at when we have no information or even any cer*****y that any monies have been paid at all.