Old Mutual car insurance- Iwyze

Their service is very poor, I have not received any feed back from iwyze if my claim have been approved or not, last communication was last made on the 26 june, for 3 weeks I have a car that can't move, yet they debited their policy money. I have to say this is a very bad service indeed... its 3 weeks already and I have being calling with no luck, their call agent's tells me that someone will call me back which they do not call me back, I called more than 4 times as I'm still waiting for their so called agents to call me back...as Iwyze client I'm not happy with your service at all... I'm even considering to move all my policies elsewhere if this how OLD MUTUAL treat their clients..