SM
Sithembile M
1 reviews | Active since May 2012
04 Dec 2023, 10:05
Old mutual car insurance ****
I accepted an insurance quote on 3/11/2023 and later cancelled it on 7/11/2023 [4 days later]. I was billed R 584.04 on 30 November 2023 for a policy that i cancelled on the 7/11/2023 via email. Please help me get my money back from Old Mutual.
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Replies (3)
iWYZE's replyOfficial
04 Dec 2023, 10:21Good day Sithembile,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the Customer care department to assist further.
Regards
The iWYZE Team
iWYZE's reply04 Dec 2023, 10:21
Official
Good day Sithembile,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the Customer care department to assist further.
Regards
The iWYZE Team
SM
Sithembile M's updateReviewer Update
04 Dec 2023, 12:52Good day,
You are not dealing with a 2-year-old here. It literally took seconds for someone at old mutual to ignore my cancellation email 4 days after i have accepted the policy. You have now inconvenienced me with R 584.04 which i had not budgeted for. I would appreciate this matter to be resolved in the same speed it took to debit my account...and that is before end of business.
You are not dealing with a 2-year-old here. It literally took seconds for someone at old mutual to ignore my cancellation email 4 days after i have accepted the policy. You have now inconvenienced me with R 584.04 which i had not budgeted for. I would appreciate this matter to be resolved in the same speed it took to debit my account...and that is before end of business.
SM
Sithembile M's update04 Dec 2023, 12:52
Reviewer Update
Good day,
You are not dealing with a 2-year-old here. It literally took seconds for someone at old mutual to ignore my cancellation email 4 days after i have accepted the policy. You have now inconvenienced me with R 584.04 which i had not budgeted for. I would appreciate this matter to be resolved in the same speed it took to debit my account...and that is before end of business.
You are not dealing with a 2-year-old here. It literally took seconds for someone at old mutual to ignore my cancellation email 4 days after i have accepted the policy. You have now inconvenienced me with R 584.04 which i had not budgeted for. I would appreciate this matter to be resolved in the same speed it took to debit my account...and that is before end of business.
SM
Sithembile M's updateReviewer Update
08 Dec 2023, 13:41Good day. How long does it take to refund a mere R584.04 and how long does it take to conclude your investigation? I am great inconvenienced as it is.
SM
Sithembile M's update08 Dec 2023, 13:41
Reviewer Update
Good day. How long does it take to refund a mere R584.04 and how long does it take to conclude your investigation? I am great inconvenienced as it is.