Nothing worse then Bad service.

My car was broken into on Saturday 7th Nov, logged a claim With Old Mutual iWYSE (OMi) on the 09th Nov and up to today witch is the 24th Nov I have had no feedback regarding my claim! I have never in my past received such bad poor service, I have no doubt that the Government departments have better service then my insurer, The sweet Lady Zandile that was handling my call decided to take leave from 16th to the 30th Nov without informing me and without handing over my claim to a competent person to resolve it, I had to buy my own laptop out of my own pocket so that I can continue to do my job and not be fired, which would of been the case as it has almost been 3weeks that I have been waiting for iWYSE to call their client and advise me what's happening. after calling them today AGAIN( 24th Nov) they will still obtaining a replacement quote from there supplier, can it really take 17days!?!?!? i have been insured for more than 2 years by iWYSE & only at claim stage you see true colours, but they are the 1st one to debit my account monthly, everything a owe is insured by them, I think it's time to re-think my risk portfolio and spend my R1849 premium on someone with customer service!!!