Not offering services as promised

My Car is insured with Iwyze Old Mutual and one fo the 'benefits' they claim to offer is free emergency road side assistance. I was stranded last night in the darkness and Iwyze was unreachable to assist...

On 8 June 2022 I was stranded because my cars battery had a problem (The car is 6 months old so it's not due to poor service etc..). I call the ***number that is provided on my policy, every time I select option 1 for emergency assistance the call just cuts, the one time I got threw I spoke to a representative who identified herself as Thandeka, I confirmed my cell phone number with her and shortly after the call cut, she didn't call me back. I tried calling again multiple times but after selecting option 1 the call would cut.

I called today 9 June 2022 and spoke to a representative who identified herself as Gugu, I explained the situation and said I would like to cancel this benefit and receive a discount on my policy, she explained how it was a free benefit and so it's not something that can be canceled and reimbursed... How sneaky... If I pay for something that offers a list of benefits obviously the price covers those benefits...

I don't want to be paying for a benefit that Iwyze Old Mutual is not offering.