Not happy

I have been with this iwyze for for years , it has brought me nothing but anger. My house was recently broken into and i reported this to them, an assessor came and evaluated my claim at about R29000. When its time to pay they send me R7000 AOL to sign . I am in disbelief that they will debit my account for 4yrs with no claims and never see the need to advise me to increase my contents cover because should i have a claim they will penalise me if im under insured? in these years they gladly debited my account and never once even reduce their premiums . It just goes to show how much of blood suckers they really are. I have been sending emails left and right and they have not even bothered to respond to my emails at claims . They do not care for their clients but only care about debiting the accounts. I also sent an email to complains and someone there kept on promising someone will contact me and no one bothered . I cant believe the nerve at complains dept when i send an email with my dissatisfaction with the AOL and they ask me if I WANT TO CANCEL THE Policy? is this how IWYZE resolve queries but getting rid of clients at claim stage? i would understand if i was claiming for more