Not even a day with Iwyze but I have already received such horrible and bad service!!!!!

I am beyond frustrated and disgusted as I write this review. Yesterday (19/09/2024), I signed up for car insurance with Iwyze, spending almost 45 minutes on the phone with an agent. After completing the sign-up, I specifically requested a confirmation of cover letter as I needed it to collect my car later that day. When I arrived at the dealer, the finance lady asked for proof of insurance, which I promptly sent—only to discover that the information processed was completely incorrect. From the bank financing my car to the make and gearbox, everything was wrong. They listed Gomo as the financing bank instead of Absa and stated the car was manual when it's automatic.

The finance lady called Iwyze and explained the situation to their agent, only to be met with resistance, as the agent claimed the incorrect details were accurate. Then, in the middle of this already absurd situation, the Iwyze agent had the audacity to drop the call—because it was almost 6 pm (knock off time) and clearly, that was more important to them than solving a paying customer's issue. We called back and explained the problem to a different agent, but they hung up as well, right at 18:01, leaving me stranded and unable to take my car because, according to the dealer, it wasn't insured.

To make matters worse, I had to Uber to the dealership for R234, and now I was facing the prospect of paying even more for another trip home and back to the dealer the next day. In a desperation, I signed up for temporary insurance with Naked, just to get the correct confirmation of cover so I could collect my car—costing me an additional R600 in pro-rata fees.

I DEMAND that Iwyze sorts this out immediately and compensates me for the R600 I had to pay to Naked due to their incompetence. If this is not resolved, I want my policy CANCELED IMMEDIATELY!!!!! . It's appalling how quick you are to hound potential customers when you want them to sign up, blasting their phones with calles, but when it comes to resolving issues, your service is nothing short of unprofessional and disgusting. I EXPECT this to be fixed without any further delay!