Not a wise move

The WORST decision I've ever made when it come to insurance they promise you the world but nowhere close to it I've been involved in an incident my claim was registered on the 1st of june 2019 up until today the 17th of june 2019 no one has contacted me regarding my claim I called in every single day for feedback but i get the same story my claim must be signed off by some guy Arnold phiri.i have mailed this guy no response at all I've ask to speak to a team leader or manager no help too going for three weeks no progress I've been to the panel shop where my vehicle was sent for repairs thought mayb they were the holdup but the manager showed me all documents were sent in long ago it just IWYZE that's no doing their part I really never expected this from an old mutual corporate but would never recommend them I'm sorry .