Not a wise decision to take Iwyze insurance

I’ve submitted a claim on the 28/29 August 2023 which has not been approved to this date (10/11/2023). I’ve been ignored by the consultant and his line manager. I’ve decided to cancel the claim and requested that they (Iwyze) release my car so I can fix it, given that they have failed to assist me. Iwyze sent a withdrawal form before I could finish the word ‘cancellation’. I could not believe how quick this request was actioned. I was left feeling it was what Iwyze was hoping for all along… frustrate him until he cancels. I was then told there will be a second document that I should receive once the consultant dealing with my claim has finalised drafting it. I am still waiting for this document to date. I cannot sign the withdrawal letter without knowing the contents of this document. I’ve requested the recordings of the calls I’ve made to them regarding the claim. I am still waiting for those recordings.