Non-functional claims objection process and poor communication

I am extremely disappointed with the handling of my motor claim by iWYZE. I attempted to lodge a formal internal objection as instructed, however the designated objections email address repeatedly rejects correspondence because the mailbox is full. This effectively prevents customers from accessing the insurer’s own dispute resolution process. Communication has been inconsistent, and I was informed of possible release or auction of my vehicle before being afforded a fair opportunity to complete the internal objection process. I have since escalated the matter through appropriate legal and internal channels, but I am raising this here due to serious concerns around professionalism, accessibility, and fair claims handling.