Non Exitstent Customer Service & Response

Last year same issue. I received my updated policy documents for car insurance. Emailed a response that they re look at the policy as the vehicle has depreciated so the monthly insurance premium should not be increasing and ask for feedback and revised pricing. Get the system response you will be contacted within two working days with a ref number. Which clearly means nothing as a week later and two more emails and still no response. Amazing when your debit order doesn't go through they will contact you so fast! Or unless you post on here then you get a response. Change of insurer imminent.