Non-existing Customer Service

Worst service!! I have been trying to get hold of customer service. No reply to emails for weeks! Even though an automated response promises reply within 2 days. Cannot speak to anyone on the phone. They simply do not answer. I wonder if any human actually works at so-called customer service. Very frustrated right now as I am trying to sort out a little issue, but it seems even too much for Old Mutual Customer Service to deal with.