No willingness to assist customer with premium

<p>I got an email from iWYZE in November stating that my premium needs to increase so I send an email back stating that I cannot afford the new premium they will be deducting of my account. I got an acknowledgement email back saying that one of their respresentatives will contact me within 24hours to discuss my query. That never happened & the just debitted my account with the increased amount on the 23rd of December. I then only received a call from them on the 29th of December & the lady didn't even bother to offer me anything else I explained to her that I can't afford the premium & all she said was ok we will cancel the policy . Now I have to forfeit all the money I paid & my bonuses that was going to be due to me, that is really bad service she didn't even try & ask me to stay or if there was something she could do to retain my business.</p> <p> </p> <p>I'm very dissapointed that all we are to them is money & not human beings.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Angilque</p>