No updates carried through coupled with increases 5x that of inflation

In November 2020 I had to contact iwyze in order for them to update my details and make corrections to my policy. This was in conjunction with the exorbitant increase they wanted to charge.

Now, 12 months later none of the changes have been made to the policy and again an increase of 15%. On 11 November, the day I received my policy update and anniversary documentation, I contacted them, to date, I have not heard anything.

I have also requested the cancellation process be shared with me, that too is non existent, 12 months later nothing has changed.

Customer centricity is clearly not one of the values encouraged by employees to their clients but rather mediocracy.