No update on claim .. after two weeks and counting
On the 18 May I submitted the above claim. To date I have not received any feedback. I tried to follow up twice last week and both times I was told Aubrey would call me, he has not.
What is the turn around time when dealing with claims or is mine not important?
The call center agents I phoned advised that have the assessment report and quote and next you were going to get my claim history then contact me to make an appointment with the panel beaters.
What is happening with my claim? For the first two days I received an sms but nothing since, your customer service has been absolutely lacking.
I would appreciate if someone could call me to make the necessary arrangements.
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iWYZE's replyOfficial
03 Jun 2022, 11:33Dear Jennifer We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you.
We will swiftly follow up with claims team on the status of your claim.
RegardsThe iWYZE Team
We will swiftly follow up with claims team on the status of your claim.
RegardsThe iWYZE Team
iWYZE's reply03 Jun 2022, 11:33
Official
Dear Jennifer We acknowledge receipt of your complaint and the contents are duly noted. We’re sorry to learn that our service has disappointed you.
We will swiftly follow up with claims team on the status of your claim.
RegardsThe iWYZE Team
We will swiftly follow up with claims team on the status of your claim.
RegardsThe iWYZE Team
's updateReviewer Update
07 Jun 2022, 11:54Still no joy
's update07 Jun 2022, 11:54
Reviewer Update
Still no joy