No service when claiming

We were involved in an accident caused by an iWyze policy holder and we are claiming from them. This happened back in November 2017. On 23 November 2017 I sent all the relevant documents through to iWyze liabilities department.

After follow up emails sent on 30 Nov and 11 Dec, we finally got a response on the 14th of December. It is now 15 January 2018 and the claim is still no further than it was last year. After some initial good service after complaining, they have since reverted back to not keeping us up to date or just not caring about the service they deliver.

After some consideration I am afraid of the service we will receive should we ever have to claim against our own Old Mutual policy and at this stage we are considering cancelling it.